Help is here. You are not alone.
Help is close. Here is exactly what to do.
Reach the right number in one tap
Clear steps for the two people who matter most
If your loved one is lost
For the searching family
- 1
Stay calm and stay put
Stop moving. Panic causes people to drift further. Take a breath.
- 2
Open Trinetra and tap “Mark as Lost”
The entire volunteer network and all nearby booths are alerted instantly with your loved one's profile.
- 3
Watch for the reunion alert
The moment someone scans your loved one's QR code, you receive a push notification with the finder's live location.
- 4
Navigate to the reunion point
Use the in-app map to reach the nearest booth or follow the directions straight to the finder.
If you found a lost person
For the kind stranger who stopped
- 1
Stay with the person
Do not leave them alone. A calm, reassuring presence matters most right now.
- 2
Open Trinetra and scan their QR code
Hold your phone camera to their wristband or printed card. The family is notified immediately.
- 3
Head to the nearest booth or safe zone
If the family cannot reach you quickly, escort the person to the nearest marked booth. All booths appear under “Near Me” in the app.
- 4
Wait until they are reunited
A volunteer or booth attendant will coordinate the final handover. You have just done something extraordinary.
A booth or volunteer is always within reach
Trinetra operates over 1,200 help booths and 5,000 trained volunteers across every zone of the grounds. Open the app and tap Near Me to see the closest booth on a live map.
Every booth is staffed around the clock, and every volunteer carries a verified Trinetra badge. Approach any booth or any volunteer in an orange vest. They are trained for exactly this moment.
Booths across every zone
Safe zones, first aid stations, and registration desks, all mapped live in the app.
Volunteers on the move
Alerted in real time, broadcasting position, and trained in reunification protocol.
Helpline always open
Call +91 90000 00000any hour. A real person answers.
The network never sleeps while you are here
From the first day of the event to the last, Trinetra operates around the clock. Volunteers rotate in shifts. Booths stay lit all night. The helpline is staffed by a human being, not a machine.
24/7
Support coverage
1,200+
Booths on the ground
5,000+
Verified volunteers
Trinetra was built for exactly this moment. Every scan, every alert, every volunteer is here so that no family leaves a gathering without being whole.
Trimbak Road, Nashik, Maharashtra 422002